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Privacy Policy

Effective Date: 1/10/2025

At Claraity, we know how important your data is. Trust is at the heart of what we do, and we take protecting your information seriously. This page explains, in simple terms, what data we collect, how we use it, and your rights.

Who are we?
We’re Claraity — a UK-based AI solutions company. We help organisations operate more effectively and safely with the support of AI.
 
What information do we collect?
When you work with us, we may collect:

  • Contact details – such as names, email addresses, job titles, phone numbers.

  • Project information – details we need to deliver our services (e.g. project scope, approvals).

  • System access details – sometimes we need limited credentials or tokens to set up integrations (used only under your instruction).

  • App usage data – anonymised or pseudonymised logs to monitor performance and improve our AI apps.

We do not collect unnecessary information, and we never use your data for unrelated purposes.

How do we use your information?
We use your data only to:

  • Deliver the services you’ve asked us to provide.

  • Communicate with you about your project or support needs.

  • Keep our services secure and running smoothly.

  • Meet legal or regulatory requirements.

  • Improve our apps and services (with your consent where required).

We don’t sell or trade personal information — ever.

Who do we share data with?
Sometimes we need to share data with trusted partners (like cloud hosting providers) so we can deliver our services. If data is transferred outside the UK or EU, we make sure the right legal protections are in place.

How long do we keep your data?
We only keep data for as long as it’s needed to provide services or meet legal obligations. After that, it’s securely deleted or anonymised.

How do we protect your data?
We use industry-standard security measures, including:

  • Encryption in transit and at rest.

  • Access controls so only the right people can see your data.

  • Regular monitoring and security reviews.

 
What are your rights?
You have rights over your personal data. You can:

  • Ask to see what data we hold about you.

  • Ask us to correct, delete, or limit how we use your data.

  • Object to certain uses.

  • Request a copy of your data in a portable format.

Just get in touch if you’d like to exercise any of these rights.

Contact us
If you have any questions about this policy or your data, please contact us:
The Data Protection Officer
Email: data.protection@claraity.co.uk
Address:

165-167 Great Portland Street, London W1W 5PF

Changes to this policy
We may update this policy from time to time. If we make significant changes, we’ll let you know directly or post an update on our website.
 

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